General Solutions & Services

Terminal Industrial Zona Uno Galera 108 Corredor Sur Panamá Este (República de Panamá) Google maps icon_widget_image +507 387-5785 +507 387-6974 +507 69486904 (technical emergencies) icon_widget_image
Cabecera Calidad
  /  Quality
Sello New 9001

Quality Policy

“General Solutions & Services S.A. provides supply, rental, maintenance, and repair services for power plants, water treatment plants, water pumps, and their related components.

We deliver high-quality materials and services, offering timely, efficient, and guaranteed solutions. We prioritize having a responsive technical support team, ensuring compliance with both client requirements and legal standards. In aiming to become the leading company in the market and ensure our long-term sustainability, we strive for customer satisfaction. We rely on our competent staff, who are dedicated to continuous process improvement, as well as on the effectiveness of our suppliers and subcontractors.”


Following the path of continuous improvement, we have implemented a quality management system under the ISO 9001/2015 standard, with the following general objectives:

Improve our image and credibility

Improve customer satisfaction

Fully integrate our processes

Decide to be backed by evidence

A culture of continuous improvement

Always involve our people

The development of our company is based on respect for five main lines that are part of our culture and history.

Lasting relationships
We prioritize long-lasting relationships with our clients.
Business ethics
We maintain the highest standards of business ethics.
We put customer service first
We put customer service before any other priority.
The satisfaction of our customers
The satisfaction of our customers as the only guarantee for the future.
Exceed expectations
Quality of products and services that exceed expectations.
Entrega Certificado Iso 9001

Quality survey

In our constant concern to improve our services, your opinion is absolutely fundamental to us. Please take only one minute to complete this questionnaire. Thank you!

    Personal details

    Express your degree of satisfaction with the quality of each of the following aspects:

    Compliance on delivery dates (opportunity)

    Delivery fulfilment (in quantity)

    Quality of products

    Customer service (Technical advice)

    What is your perception of GSS regarding:


    Choose only one option


    Check Yes or No as appropriate

    [radio valor use_label_element default:1 "Yes "No"]

    Technical support

    Regarding technical support, do you consider that: